- Product & Technical Support
- Shipping & Delivery
- Returns & Exchanges
- WARRANTY & SUPPORT
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Frequently Asked Questions
How do I ensure this part fits my vehicle? +
Use the Add Vehicle tool at the top of the website and enter your Year, Make, and Model. This helps display parts intended for your vehicle. If you are unsure, contact our support team before ordering.
Are your parts new or refurbished? +
Unless otherwise stated, all parts sold on Car Part Global are brand-new. Product condition details, if applicable, are always listed on the product page.
What does “OEM” and “Aftermarket” mean? +
OEM (Original Equipment Manufacturer) parts meet original factory specifications.
Aftermarket parts are produced by trusted manufacturers and often offer comparable performance at competitive prices.
Can I install this part myself? +
Installation requirements vary by product. Some parts are suitable for DIY installation, while others may require professional installation. Always review product details before installing.
When will my order ship? +
Orders are typically processed within 1–2 business days, depending on product availability. Shipping timelines vary based on destination and carrier.
Will I receive tracking information? +
Yes. Once your order ships, you will receive a tracking number by email so you can monitor your delivery.
Do you ship internationally? +
Yes, international shipping is available to Canada Only right now. Shipping costs and delivery timelines are calculated at checkout.
Can I change my shipping address after placing an order? +
Address changes may be possible if the order has not yet shipped. Please contact customer support as soon as possible after placing your order.
What is your return policy? +
Returns are accepted according to our Return & Refund Policy. Items must be unused, uninstalled, and returned in original packaging with an approved RMA.
How do I start a return? +
To request a return, email info@carpartglobal.com with your order number and item details. Our team will guide you through the process.
Can I return an installed part? +
Installed or modified parts are generally not eligible for return, unless otherwise approved under warranty or defect guidelines.
Do your parts come with a warranty? +
Most products are covered by a manufacturer’s warranty, where applicable. Warranty terms vary by brand and product type.
What should I do if my part arrives damaged or defective? +
If your order arrives damaged or defective, contact our support team immediately with photos and your order number so we can assist you.
How can I contact Customer Support? +
You can reach us through:
Email: info@carpartglobal.com
Phone: +1 214 910 0205
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