Refund policy

REFUND & RETURN POLICY

Car Part Global offers returns in accordance with our standard return policy outlined below. Please review all terms carefully before initiating a return.

Returns
• Return requests must be submitted within 60 days of delivery.
• All returns require a Return Merchandise Authorization (RMA).
• Returns sent without an RMA will not be processed.
• Returned items must be shipped to the return address provided on the RMA. Returns sent to any other location will not be accepted.
• Products must be returned in new, unused condition, with no signs of installation, and in the original, undamaged manufacturer packaging.
• Opened, installed, used, or altered products are not eligible for return.

If an order is canceled because Car Part Global is unable to fulfill the order, the product becomes unavailable, or the cancellation is due to our error, the customer will receive a full refund.

Order Cancellations and Incorrect Part Orders

Customers are responsible for verifying part numbers, vehicle fitment, specifications, and compatibility before placing an order.

Cancellation Before Shipment
• If a customer requests cancellation before the order has shipped because the wrong part was ordered, the cancellation may be approved subject to a 5% cancellation and processing fee. This fee will be calculated using the merchandise subtotal and deducted from the refund.
• Any shipping, handling, expedited processing, special-order, or other additional charges already incurred are non-refundable.

Cancellation After Shipment but Before Delivery
• Once an order has been transferred to the shipping carrier or tracking information has been issued, cancellation is not guaranteed.
• When a carrier intercept or return-to-sender request is approved, the customer will be charged a 10% restocking fee. All original shipping charges, return shipping charges, carrier intercept fees, freight charges, and other additional costs will also be deducted from the refund.
• Customers should not refuse delivery unless instructed to do so by Car Part Global. Refusing a shipment does not waive any cancellation, restocking, shipping, return, or shipment-refusal fees.

Returns After Delivery
• An order cannot be canceled after it has been delivered. If the customer ordered the wrong part, the customer must first accept delivery and request a Return Merchandise Authorization (RMA).
• Approved returns after delivery will be subject to a 15% restocking fee, calculated using the merchandise purchase price and deducted from the refund.
• Original shipping charges, freight charges, handling fees, expedited shipping fees, duties, taxes, return shipping costs, and other additional charges are non-refundable, except where otherwise required by law.
• The customer is responsible for all return shipping costs. All returned products must comply with the conditions and deadlines stated in the Car Part Global Refund & Return Policy, including the RMA, packaging, condition, and eligibility requirements.

Exceptions for Car Part Global Errors

Cancellation and restocking fees will not apply when:
• Car Part Global ships a part different from the part ordered;
• Car Part Global is unable to fulfill the order;
• The product becomes unavailable before shipment; or
• The cancellation or return is required because of an error made by Car Part Global.

In these circumstances, the customer may receive a full refund or replacement in accordance with the applicable refund, return, shipping, warranty, or damage-claim policy.

Final-sale, installed, used, altered, mounted, opened, custom, special-order, and otherwise non-returnable products remain subject to the exclusions stated in the Refund & Return Policy.

How to Obtain an RMA
To request an RMA, please email info@carpartglobal.com with:
• Your full name
• Order number(s)
• Part number(s) being returned

Important Notes for Wheels
• Wheels must be inspected before mounting tires.
• Once a tire has been mounted, the wheel is no longer eligible for return.
• Manufacturer warranties require that any defects be identified prior to tire mounting.

Return Instructions
• Carefully package all authorized return items.
• The RMA number must be clearly written on the shipping label.
• Ship only items approved on the RMA.
• Ship returns only to the address provided in the RMA instructions.
• Return shipping labels may be available for an additional cost upon request.
• Retain your tracking number as proof of delivery.
• We strongly recommend adding shipping insurance to your return.
• Items damaged due to insufficient packaging will be denied.

Final Sale Items
The following items are final sale and not eligible for return or refund, including but not limited to:
• Clearance items
• Discontinued items
• Scratch and dent items
• Apparel
• Tires or wheels that have been mounted
• Programmers and calibrators
• Custom or special-order items
• Mastercraft items
• Partial kits
• Electronic products (unless unopened and returned within 90 days, or received defective/damaged)
Products marked as Final Sale, including items within designated final sale collections, are not eligible for return or refund. Final sale status is determined at the time of purchase and applies regardless of product condition, unless otherwise required by law.
Clearance, scratch and dent, and discontinued items may have cosmetic imperfections. These items are sold as-is, without warranty or satisfaction guarantees, unless required by law.

Shipping Errors
• Inspect all shipments immediately upon receipt.
• It is the responsibility of the customer, installer, or mechanic to confirm part compatibility before installation.

Defective Items & Warranty
• Defective items are those that do not function correctly at the time of receipt.
• Warranty items are those that fail after installation and may be eligible under the manufacturer's warranty.
• If a replacement is issued, the customer may be charged initially. A credit will be applied once the warranty or carrier claim is approved.

• Credits for shipping-damaged items depend on carrier claim approval.
• Expedited shipping for replacements is at the customer's expense.
• If a replacement is shipped, the customer may be charged initially. A credit will be issued once the carrier claim is approved.

Contact Information
Car Part Global
Email: info@carpartglobal.com
Phone: +1 (210) 645-5510