Shipping policy

Please review the shipping information below carefully to ensure a smooth delivery experience.

Delivery Times

  • United States: most in-stock orders arrive within 3 to 5 business days.

  • Canada: most in-stock orders arrive within 5 to 8 business days.

  • Business days are Monday to Friday, excluding holidays. Delivery times depend on part availability and your location.

  • Oversize and freight (LTL) shipments are scheduled directly with the carrier and may take longer.

Shipment Refusals

  • If a shipment is refused, a $21 service fee plus additional shipping charges will be deducted from the refund.

  • Shipment refusals will also delay the refund process.

  • If you wish to return an item, all shipments must be accepted first and then returned following our standard return process.

  • Returns require a Return Merchandise Authorization (RMA) prior to being sent back.

  • For international orders, any duties, taxes, or fees incurred during return will be deducted from the refund.

How to Request an RMA

To initiate a return, please email info@carpartglobal.com with:

  • Your full name

  • Order number(s)

  • Part number(s) to be returned

Address Change Requests

  • If an address change is requested after an order has been processed, we will attempt to re-route the shipment with the carrier.

  • If successfully re-routed, an address change fee of $21 plus any additional shipping charges will apply.

  • All address change fees are the customer’s responsibility.

UPS My Choice

We encourage customers to sign up for UPS My Choice®, a free service that allows you to manage delivery dates, locations, and receive shipment alerts directly from UPS.

Shipping to Apartments / Condominiums

  • Orders shipped to apartments, multi-unit housing complexes, or townhomes are shipped at the customer’s risk.

  • Car Part Global is not liable for packages marked as delivered but not received.

Small Package Shipments

(UPS, FedEx, OnTrac, USPS)

  • If a small package arrives damaged, please email photos of the damage and packaging to info@carpartglobal.com.

  • Claims will be submitted on your behalf.

  • Original packaging must be retained, as carriers require it for inspection.

  • It is the customer’s responsibility to keep the original packaging until the claim is resolved.

LTL Truck Shipments (Freight)

Delivery & Inspection

  • Once a freight shipment is signed for and accepted, liability for unreported damage is released.

  • Always inspect the shipment thoroughly before signing, even if the exterior packaging appears undamaged.

When your freight shipment departs, you will receive an email containing:

  • Delivery instructions

  • Images of your shipment for inspection comparison

These images must be used to check for shortages or damage at the time of delivery.

Freight Scheduling

  • The freight carrier will contact you directly to schedule delivery.

  • Once notified of arrival, there is a 24-hour window to schedule delivery.

  • Failure to schedule within 24 hours may result in storage fees, which are the customer’s responsibility.

  • Delivery appointments require someone 18 years or older to be present to inspect and sign.

  • Missed appointments, rescheduling, or return-to-sender charges will be billed to the customer.

IMPORTANT: If Damage Is Found

Do NOT Refuse the Shipment

  • Do not refuse damaged freight.

  • Note all damage clearly on the delivery paperwork.

  • Take photos as instructed.

  • Email photos and details to info@carpartglobal.com immediately.

If the driver does not allow inspection or cannot wait:

  • Write “SUBJECT TO INSPECTION” on the Bill of Lading

  • Have the driver sign it

⚠️ Signing without notation releases liability.

Damage to Outside Packaging

  • If packaging shows visible damage, open it immediately and inspect the contents.

  • Ask the driver to inspect it with you.

  • Write a detailed description of damage on both copies of the delivery receipt.

  • If inspection is not allowed, write “SUBJECT TO INSPECTION” on the Bill of Lading and have the driver sign.

Damage to Products

  • If product damage is discovered at delivery, write “Damaged” with a brief description on the delivery receipt.

  • Failure to document damage on the receipt releases liability.

  • Take clear photos of all damage.

  • Email info@carpartglobal.com within 48 hours of receipt with photos.

  • Concealed damage must also be reported within 48 hours of delivery.

Contact Information

Car Part Global
📧 Email: info@carpartglobal.com
📞 Phone: +1 (210) 645-5510